Fulfillment.com is a veteran-owned global 3PL operating eight company-operated fulfillment centers across the US (Georgia, Pennsylvania, Missouri, Utah), Canada, the UK, the EU, and Australia. In January 2026, D&H Distributing acquired the company into its SCALE 3PL division.
Fulfillment.com is a veteran-owned global 3PL founded in 2011, operating eight owned fulfillment centers across the US, Canada, UK, EU, and Australia. In January 2026, D&H Distributing acquired the company into its SCALE 3PL division — adding capital, automation roadmap, and US-distribution scale while founder/GM Bob Bilbrough remains in place. Best for mid-volume DTC brands shipping 200-5,000+ orders per month who need owned international fulfillment under one contract.
Eight company-operated fulfillment centers spanning the US (Georgia, Pennsylvania, Missouri, Utah), Canada, the UK, the EU, and Australia. Rare for a sub-enterprise 3PL — most competitors at this scale rely on partner networks for international, which adds another vendor relationship.
The Georgia headquarters is FDA-registered (food-grade), enabling supplements and nutraceutical brands to fulfill compliantly without standing up a separate operation. Note: full pharma cGMP and DSCSA are not claimed.
Verified across multiple third-party reviews (Clutch 5.0/5 across three verified reviews praises responsive communication). Hands-on account model differentiates from self-serve dashboards-only competitors.
D&H Distributing acquired Fulfillment.com on January 20, 2026 into its SCALE 3PL division. Bob Bilbrough remains GM and the company keeps its operating autonomy. The deal adds D&H's capital, automation roadmap, and US-distribution scale to a previously bootstrapped operation.
Founded 2011 in Savannah, GA. Veteran-owned, with operating continuity through to the 2026 D&H acquisition. The brand has not been flipped between PE owners or restructured — a meaningful trust signal in a 3PL category that's seen significant churn.
Verified on fulfillment.com: no public pricing page. All prospects are routed to a custom-quote intake form. No published pick fee, storage rate, receiving fee, or minimum on the site.
Third-party reviews on ecommerce-platforms.com and ecommerceceo.com cite recurring complaints about additional fees and lack of upfront cost transparency. Merchant-reported only — not corroborated by Fulfillment.com. Treat as a due-diligence prompt during contract negotiation.
Third-party reporting (ecommerce-platforms.com) suggests sub-200-orders-per-month merchants will find Fulfillment.com overkill, with a 10% pick/pack discount tier that activates at 1,000+ orders/month. The minimum is not officially published.
Third-party reporting (ecommerceceo.com) flags a thinner self-serve dashboard than ShipBob or ShipMonk and the absence of a mobile app for merchants who want to monitor inventory and fulfillment on the go.
Trustpilot has only ~2 reviews. Capterra and G2 have no meaningful presence. The Clutch profile is solid (5.0/5 across 3 verified reviews) but volume is low. Do diligence harder than usual — case studies on the company site and direct customer references should carry more weight than aggregate ratings here.
Fulfillment.com is a veteran-owned global 3PL founded in 2011, headquartered in Savannah, Georgia. The company operates eight company-operated fulfillment centers spanning the US, Canada, UK, EU, and Australia — not a partner network, not an aggregator, not a marketplace. All eight facilities are run directly by Fulfillment.com, with each merchant assigned a dedicated Success Manager.
The pitch is owned international fulfillment under a single contract. Most 3PLs at this scale rely on partner facilities for non-US fulfillment; Fulfillment.com runs Canada, UK, EU, and Australia warehouses directly. The trade-off versus a marketplace 3PL like Flowspace is less network breadth (8 owned vs 150+ partners) but more consistent execution per facility.
On January 20, 2026, D&H Distributing acquired Fulfillment.com into its SCALE 3PL division. Founder/GM Bob Bilbrough remains in place and Fulfillment.com keeps its "entrepreneurial spirit and management autonomy" per D&H's announcement. Deal terms were not disclosed publicly.
Why this matters for merchants: D&H is a major US-based distribution business with substantial capital and operational scale. The acquisition adds resources for international expansion, automation investments, and faster-delivery infrastructure that Fulfillment.com would have struggled to fund as a bootstrapped independent. Existing customer relationships and contracts continue under the same operating leadership.
What's not yet clear: which specific capabilities will roll out first, whether D&H integration will affect pricing posture, and whether the dedicated-Success-Manager model survives at scale. These are reasonable questions to raise during evaluation conversations through 2026.
The Savannah GA facility is FDA-registered, which enables compliant fulfillment for supplements, nutraceuticals, and food-grade products. This is a meaningful edge for that vertical — most general 3PLs are not FDA-registered, and the alternative for supplement brands is either contract-manufacturing handle-it (which most don't want to manage) or a specialty 3PL with a pharma focus and corresponding higher costs.
What Fulfillment.com does not claim: full pharma cGMP, DSCSA serialization, cold chain, or hazmat handling. Brands with those specific needs should confirm protocols during sales conversations or look at specialty pharma 3PLs.
Verified on fulfillment.com: no public pricing page. All prospects are routed to a custom-quote intake form. The site does not publish pick fees, storage rates, receiving fees, or minimums. The pricing model is account-specific by design.
Third-party reporting describes a 10% pick-and-pack rate reduction at 1,000+ orders/month, with sub-200/month merchants likely overserved by the operation's complexity. Third-party reviews on ecommerce-platforms.com and ecommerceceo.com cite recurring merchant complaints about "unnecessary fees" and lack of upfront cost transparency — these are merchant-reported, not corroborated by Fulfillment.com, and may reflect specific cases.
Practical advice during evaluation: ask explicit questions about fee categories, accessorials, surcharge thresholds, and fee-change notice periods. Get the answers in writing. Compare the quote against ShipBob's published rates and ShipMonk's transparent storage-and-pick model to anchor expectations.
Strong fit: mid-volume DTC brands shipping 200-5,000+ orders per month who specifically need owned international fulfillment (Canada, UK, EU, Australia) under one contract; supplement and nutraceutical brands wanting FDA-registered handling; teams that value dedicated account management over self-serve dashboards.
Weaker fit: sub-200-orders-per-month merchants (operation will be oversized); cold-chain pharma or hazmat brands (capabilities not advertised); merchants requiring polished mobile apps and rich self-serve analytics (look at ShipBob or ShipMonk); brands wanting fully published pricing for direct comparison-shopping.
Fulfillment.com is a credible mid-market global 3PL with a real differentiator (owned international FCs under one contract) and a meaningful 2026 development (D&H Distributing acquisition adding capital and scale). The custom-quote pricing model and thin public review footprint are the standard friction points for this category and should be addressed via direct merchant references during evaluation.
If your brand specifically needs owned Canada, UK, EU, or Australia fulfillment without standing up multiple 3PL relationships, Fulfillment.com belongs on the shortlist. If you sell supplements or nutraceuticals, the FDA-registered Savannah facility makes it more than a shortlist consideration. For everything else, ShipBob, ShipMonk, and Stord are likely better starting points.
Not strictly — D&H Distributing acquired Fulfillment.com on January 20, 2026 into its SCALE 3PL division. Founder/GM Bob Bilbrough remains in place and the company keeps its operating autonomy. Day-to-day for existing merchants is largely unchanged; the deal adds D&H's capital and US-distribution scale to a previously bootstrapped operation. Deal terms were not disclosed publicly.
Eight company-operated fulfillment centers: in the US, Savannah GA (HQ, FDA-registered), Breinigsville/Allentown PA, Kansas City MO, and Salt Lake City UT; internationally, Mississauga ON Canada, the UK, continental EU, and Australia. The company ships to more than 150 countries from this footprint.
No — there is no public pricing page on fulfillment.com. All prospects are routed to a custom-quote intake form. Pricing varies by order volume, average product weight and size, SKU mix, inventory storage, and specialized processes. Third-party comparison sites cite a 10% pick/pack discount tier above 1,000 orders/month, but this is merchant-reported and not officially published.
Not officially published. Third-party reporting suggests Fulfillment.com is best fit for merchants shipping 200+ orders per month; sub-200/month brands will likely find the operation oversized for their needs. The 10% pick/pack discount activates at 1,000+ orders/month, suggesting the company's economics are tuned for mid-volume merchants.
Yes. The Savannah GA facility is FDA-registered (food-grade), enabling compliant fulfillment for supplements and nutraceuticals. Note that full pharma cGMP and DSCSA are not claimed; brands with strict pharmaceutical compliance requirements should confirm specific protocols during sales conversations.
Yes. Subscription/kitting, assembly, and multi-pallet builds are supported. Subscription boxes are listed as one of the company's specialty service lines, alongside DTC, B2B, and retail outbound.
ShipBob runs 50+ fulfillment centers globally with a more polished self-serve dashboard and published rates — better for SMB-to-mid Shopify brands wanting transparency and breadth. ShipMonk leans high-SKU DTC and subscription with no order minimum — better for sub-200-orders/month merchants. Fulfillment.com's edge is owned international FCs (Canada, UK, EU, Australia under one contract) and dedicated Success Managers. Choose Fulfillment.com if you need genuine multi-continent owned fulfillment without juggling 3PLs.
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