Capacity LLC vs Bergen Logistics: Which 3PL Fits Your Brand?

This comparison is built from public documentation checked on October 28, 2026: Capacity's FAQ, location pages (New Jersey, Indianapolis, UK, Europe, and locations overview), hazmat page, and integrations directory, and Bergen's industries, solutions, partnerships, subscription fulfillment, contact, locations, and Why Choose Us pages. No hands-on warehouse tests or merchant interviews were commissioned for this comparison, so every operational detail below is a provider statement rather than an independent measurement. For company-by-company depth, start with our Capacity LLC review and our Bergen Logistics review.

How the two providers differ

Capacity presents itself as a fulfillment partner for beauty, wellness, and lifestyle brands, with omnichannel services that include DTC ecommerce, B2B retail, international, and EDI fulfillment. The same FAQ lists experience in supplements, specialty food, smaller electronics, medical devices, and apparel and footwear, with the apparel work framed mainly as ecommerce pick-and-pack.

Bergen leads with fashion: apparel, footwear, and accessories, plus lifestyle verticals that include home and living, health and wellness (supplements, skincare, haircare, and personal care), fitness and outdoor, tech accessories, pet products, and gifts and stationery.

Both providers support DTC and retail EDI, and both list categories the other also claims, so a category label alone does not settle product-specific ability for your SKUs. What separates them is which retailer relationships, value-added handling, and systems each one documents, and that is what this page lays out.

Pricing and cost model

Capacity says pricing is custom: it gathers order-volume history, product details, and customer-experience plans, then crafts a pricing proposal. The same FAQ states affirmatively that Capacity has financial minimums, either as a fixed portion of its commercial agreements or as a minimum monthly fee. Bergen's contact page directs prospects to a quote request, and no rates or minimums were found on the Bergen public pages reviewed as of October 28, 2026; that is an absence in reviewed pages, not proof that none exist.

With both models quote-based, this comparison cannot name a cheaper provider. What you can do is force both quotes to answer the same questions, then compare line items:

Send both providers the same SKU list, order profile, destination and package profile, and retailer account list, then compare the two fee schedules side by side. Ask each to put the minimum in contract language and to price one of your actual kits and one live retail account before signature.

Shipping network and reach

Capacity's FAQ names US hubs including New Brunswick, New Jersey; Whitestown, Indiana; and Irwindale, California. The New Jersey campus handles DTC and EDI-compliant B2B distribution, kitting and gift-set assembly, hazmat receiving, storage, and shipping, and Amazon FBA and FBM. The New Jersey campus is hazmat-certified for Class 3 flammable liquids such as fragrances, with IATA and DOT 49 CFR certification, and the Indianapolis facility is hazmat-certified for Class 3 flammable liquids with DOT 49 CFR compliant handling and storage. Capacity's hazmat page states a DOT-SP 21015 permit and IATA certification, and says it handles hazmat-classified beauty products including fragrances, aerosols, alcohol-based skincare, and devices with lithium batteries. Confirm each SKU's hazmat classification and eligible site in a proposal.

Outside the US, Capacity's UK and EU fulfillment sites run through named partners: the UK page describes a facility operated through a partnership with Prolog Fulfilment in Nottingham, integrating with Capacity's US WMS and client portal, and the Europe page describes a facility operated through a partnership with Widem Logistics in Menen-Rekkem, Belgium. Capacity's FAQ also names a global partner, Mitsui Global Logistics, with a presence in 62 countries. Its locations overview lists Pune, India as a global technology talent hub that allows 20+ hours of service support, not a fulfillment site.

Bergen's contact page says it has strategic global distribution locations with fulfillment centers in the US, Canada, Asia, the UK, and the EU, and lists its global headquarters in North Bergen, New Jersey. Bergen's Why Choose Us page states 15 global locations and 2.4 million square feet of facility space, and its locations page names sites across North America, Europe, Asia Pacific, China, and Latin America, with Brazil served via Mentor Supply Chain Management.

Ask each provider for the specific sites that would serve your SKUs, the operating role at each site, and transit times to your customer base.

Technology and integrations

Capacity's integrations directory describes Pipe17, a no-code connector and order-operations platform. Pipe17's connector catalog spans shopping carts like Shopify, BigCommerce, Magento, and WooCommerce; ERPs like NetSuite and ApparelMagic; returns platforms like Loop; and EDI trading partners like Costco, Target, and Nordstrom. Those are Pipe17's connector examples, not proof that each one is a native or included Capacity integration.

Bergen describes CloudX as its omnichannel and retail fulfillment platform and says its WMS integrates with Shopify and Magento. Its partnerships directory lists fashion and retail systems including JOOR, NuORDER, BlueCherry, and eZCom Lingo for EDI, alongside returns platforms Loop and Reveni. Those are directory listings, not established live customer workflows.

Listings alone do not establish native or included availability for either provider. When you demo, bring your actual stack: storefront, ERP, returns tool, and one live retail account. Ask each provider to trace a single order and a single return end to end, name who builds and maintains each connection, and put the fees and data flows in writing.

Product fit and specialties

If you sell beauty or wellness, Capacity's documentation is the more specific match. Its New Jersey page lists retail distribution to Ulta, Sephora, and Nordstrom, plus Target, Walmart, CVS, Macy's, and Bloomingdale's, along with gift-set assembly and Class 3 hazmat storage. Capacity's FAQ describes working best with ecommerce brands shipping 5,000+ orders per month and names explicit poor fits: high-volume ultra-low-margin SKUs where speed and precision aren't priorities, storage-only clients, and oversized or heavy freight; it also says Capacity partners with select startups where it sees strong potential for a rapid ramp-up.

Bergen is not closed to beauty: its industries page lists Skincare & Beauty directly, alongside supplements, haircare, and personal care, inside a health-and-wellness vertical. A listing does not confirm product-specific ability, so ask which of your SKUs are eligible at which sites and for references in your category.

If you sell fashion or apparel, Bergen's documentation runs deeper. Its solutions page lists garment-on-hanger expertise, automated sorting, conveyors and packaging machines, custom embroidery, branded packaging, freight forwarding through partner ITG, and bonded warehousing, plus back-office services that include inbound ASN creation and management and vendor-guideline compliance. Bergen's documentation leans wholesale, resting on its garment handling, EDI listings, and CloudX retail fulfillment platform. Capacity's FAQ frames its apparel experience mainly as ecommerce pick-and-pack, so a wholesale garment program is the clearer Bergen fit in our judgment.

Subscription work sits in both portfolios: Capacity's FAQ lists subscription-box assembly among value-added services, and Bergen's solutions page lists subscription box fulfillment. Bergen's subscription fulfillment page lists lot/expiration controls and multi-level bill-of-material control, which bear on the expiration-dated SKUs in the proposal test below.

Returns and stock disposition

Capacity's returns documentation is the more detailed of the two. Its FAQ names TwoBoxes as its return-management software and lists Loop, Happy Returns, Narvar, and AfterShip as RMA vendor partners, covering individual ecommerce returns and large-volume B2B returns. Bergen's partner directory lists Loop and Reveni. That is an evidential difference in documentation, not a measured performance ranking, and either provider's actual returns process needs a demo. Ask what a received return costs to inspect, restock, rework, or dispose of; who chooses disposition; and how decisions are logged against your inventory.

A proposal test before signing

Run both providers through the same written exercise before you sign, the way we suggest in how to choose a 3PL. Send each the same four scenarios: one gift-set or kit with a versioned bill of materials, one sample retail purchase order with the labeling requirements of a real account, one subscription batch with expiration-dated SKUs, and one return with your disposition rules. Compare responses on fee-schedule completeness, named eligible sites, who owns each integration build, and onboarding timeline. That converts marketing pages into evidence you can put beside a contract.

Bottom line

Pick Capacity if beauty or wellness retail is your core business: the documented Sephora and Ulta consolidation work, gift-set assembly, Class 3 hazmat handling at New Jersey and Indianapolis, and TwoBoxes returns stack fit that profile. Capacity states financial minimums, and its named poor fits—storage-only, oversized or heavy freight, high-volume ultra-low-margin SKUs where speed and precision aren't priorities—deserve a hard look before signing. Its UK and EU coverage runs through partners Prolog and Widem.

Pick Bergen if fashion drives your operation: garment-on-hanger handling, automated sorting and packaging, custom embroidery, vendor-guideline compliance, and partner listings for fashion systems and the Loop and Reveni returns tools. Ask Bergen to confirm outbound retail ASN and EDI scope in a proposal.

Neither provider's reviewed public pages show a rate card as of October 28, 2026, so pull line-item quotes from both against the worksheet above, confirm minimums, integration scope, and eligible sites in writing, and treat every capability described here as a provider statement to be verified in a proposal.